Privacy Policy for Twilight Tails

At Twilight Tails, we are committed to protecting the privacy and security of our clients and their beloved pets. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, book appointments, or utilize our pet grooming services.

Information We Collect

We collect various types of information to provide and improve our services to you.

Personal Data You Provide Directly

• Contact Information: Your name, phone number, and email address when you book an appointment or inquire about our services.
• Pet Information: Your pet's name, breed, age, health conditions, temperament, and specific grooming preferences to ensure personalized and safe care.
• Payment Information: Details necessary to process payments for our services. We do not store full credit card numbers on our servers; this information is processed securely by third-party payment processors.
• Communication Data: Records of your communications with us, including emails, text messages, and phone calls.

Information Collected Automatically

When you visit our online platform, we may automatically collect certain information about your device and browsing activity.

• Usage Data: Information about how you interact with our website, such as pages viewed, time spent on pages, and referring URLs.
• Device Information: Your IP address, browser type, operating system, and unique device identifiers.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We use the collected information for various purposes, including:

• Providing and Managing Services: To schedule and confirm appointments, perform grooming services, and manage your account.
• Communication: To send appointment reminders, service updates, and respond to your inquiries.
• Personalization: To tailor our grooming services and recommendations based on your pet's needs and your preferences.
• Improvement of Services: To analyze website usage and client feedback to enhance our services, website functionality, and overall customer experience.
• Marketing: To send promotional offers, newsletters, and information about new services, provided you have given your consent. You can opt out at any time.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Disclosure of Your Information

We do not sell or rent your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, scheduling software). These providers are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: When required to do so by law, in response to a subpoena, court order, or other legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• With Your Consent: We may disclose your information for any other purpose with your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We regularly review our security procedures to consider new technologies and methods. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure.

Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below.

Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected Personal Data from a child under 13 without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Twilight Tails
• 533 DeKalb Avenue
• New York, New York, 11205
• USA